Contact Us

Axent Promotional Embroidery
21 Albany Park
Cabot Lane
Poole
Dorset
BH17 7BX
United Kingdom
T : +44 (0)1202 697770
E : mail@axentembroidery.com

Axent Retail Shop
19 High Street
Poole
Dorset
BH15 1AB
United Kingdom
T : +44 (0)1202 658000
E : mail@axentembroidery.com

Terms & Conditions PDF Print E-mail
RETURNS

We comply with current legislation with regard to returns, specifically the Consumer Protection (Distance Selling) Regulations 2000).

All returns for whatever reason must be authorised, if goods are returned without authorisation they will be refused. We require information on the problem and the reasons why the goods need to be returned. We also require the original invoice/copy thereof as proof of purchase. No liability will be taken for the cost of returning goods, unless agreed by Axent.

Any refunds due will be completed within 30 days of the receipt of the goods back to ourselves.

CANCELLATION

Axent will accept cancellations up to 2 days after the order has been received on the understanding that no costs have been incurred. In the event that your order has been processed for embroidery or printing an artwork/origination cost will apply, plain goods may incur a stocking charge. You must inform us in writing – by letter, fax or email of your decision to cancel.

TERMS & CONDITIONS

On the rare occasions that an item is out of stock we will not substitute it for an alternative item. We will notify you if all or part of your order is no longer available via email. When your parcel arrives, check the contents against the Advice Note. If they are not the same, please call Axent.

All products and services are subject to availability and may be withdrawn at any time.

PRICE POLICY

Every item is described as accurately as possible and represents excellent value for money. The correct price is that which is displayed on this website, at the time that we receive you order, save in the case of a mistake where a pricing error is discovered or for reasons beyond our reasonable control, e.g. alterations to the rate of Value Added Tax. The correct price will be confirmed to you in the Advice Note enclosed with goods on delivery.

All prices are shown in pound sterling (£) and are inclusive of UK V.A.T. at the current rate unless clearly stated otherwise. It is our policy to offer goods at the most reasonable price possible, however, if, due to circumstances beyond our control, we deem it necessary to alter any advertised price, we reserve the right to do so without prior notice.

Prices and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions. We reserve the right to alter our prices and specifications without notice.

SIZES

We are a UK website and all sizes refer to UK sizes.

If you are unsure please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it or telephone 01202 697770

BUYING FROM OUR RETAIL STORE

We have retail premises if you wish to shop in person. Please enquire about availability if you wish to purchase any of these offers other than via our online store. We do carry a large stock but some of the items shown may not be available from our retail store.

ORDERS

We are pleased to accept orders by any of the following methods. On-line transactions, e-mail, telephone and post. All credit/debit card transactions are subject to validation checks and are authorised by the card issuer. If the issuer of your cards refuses to authorise payment to us, we will not be liable for any delay and/or non-delivery of your order. We are unable to accept or process any credit/debit card orders without a valid card payment in the name of the registered cardholder.

No order submitted by you shall be deemed to have been accepted by us unless and until confirmed by us. All orders are subject to availability and on a first-come, first-served basis. Goods cannot be reserved, and we reserve the right to refuse to accept an order.

DELIVERY

Prices may vary depending on the items and large orders, please call: 01202 697770 or email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it with your name, full address, and the items you wish to purchase to calculate delivery charge.

Carriage charges will be calculated at the time of placing your order.

Items ordered will be delivered as soon as possible. All delivery conditions and charges are subject to change without prior notice. Every effort is made to ensure that delivery is made within the estimated time scales and within a maximum of 10 days. All goods are subject to availability.

In the event that we are unable to supply your goods within 28 days, we will inform you immediately and advise you of the expected delivery date.

INTERNATIONAL DELIVERY

Please e-mail your name, full address, and the items you wish to purchase to:- This e-mail address is being protected from spambots. You need JavaScript enabled to view it to calculate delivery charge.

PRODUCTS

Products are sold singly unless otherwise stated. Every effort is made to ensure the colours depicted on the site match as closely as possible those of the actual product. Due to technical limitations, some colours may vary.

INSURANCE

We will not be liable for non-performance of our obligations caused or resulting from industrial disputes or any other circumstances beyond the reasonable control of the company such as act of god, riots, civil commotion, flood, fire and legislation. If by reason of such circumstances it shall become impossible within a reasonable time for the company to wholly or partly supply the items ordered then the customer’s liability will be limited to the value of the item already supplied together with any associated delivery charges.

OWNERSHIP OF GOODS

All items supplied to the customer remain the property of Axent until final payment of all sums owing in respect of those goods have been received.

COMPLAINTS

Any complaint can be communicated directly to Axent. We will endeavour to deal with your complaint within five working days of receipt. In the event where we cannot resolve your complaint immediately we will advise a likely time scale to you and keep you informed of any investigation.

PRIVACY POLICY

This privacy policy covers Axent, its Websites, and any other method of selling. You can browse our site(s) without disclosing any personal data to us. Any links to third party web sites are covered by the third parties privacy policies. We do not automatically log personal data nor do we link information automatically logged by other means with personal data about specific individuals. We will collect and store information about you to allow us to firstly, process and fulfil any order requirements and secondly to provide you with the best possible service. We will collect and store any personal data that you may volunteer whilst using our services. The information key symbol is shown wherever we collect data. All information is collected lawfully and in accordance with the Data Protection Act 1998.

We will use the data for our own marketing purposes, including market research and to keep you up to date with any offers or information regarding our stores or direct sales channels. The type of information that we will collect will include:-

  • Your title and name
  • Known address
  • Contact telephone numbers
  • E-mail address
  • Order and Payment details

Individuals registering their details on-line may do so on the understanding that they are aware of the intended purpose for the collection of data. They may be sent further information/communication via email, and post.

PLEASE NOTE:  The colours of items illustrated on Axentembroidery.com are for guidance only. Due to the variation in computer monitor performance, display settings, the nature of web graphics and the limitations of the physical printing process, actual colours may vary from those shown.